Job Description

Customer Service Manager

Our client, a international wood products manufacturer located in Lexington, NC, has immediate opening for an experienced Customer Service Manager Duties: What you will do

Inspire, motivate, develop, & direct the Customer Service Team.
Partner with Senior Leadership and Sales teams.
Lead initiatives to ensure exceptional customer experience.
Develop and implement customer service policies and procedures.
Develop thorough product knowledge with ability to transfer information to team.
Manage complex and escalated customer complaints and service issues.
Plan, prioritize, and delegate work tasks to optimize workflow.
Develop and maintain customer service performance metrics.
Implement strategies to ensure error free data entry of customer orders.
Verify customers receive immediate order acknowledgements and orders keyed within 24 hours.
Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.
Serve as a liaison between customer, manufacturing, and sales team.
Communicate changes, delays, requests, etc. to sales representatives and customers as needed.
Manage backlog and special request and ensure adequate follow up is provided.
Share in responsibilities of keying orders, print and distribute production paperwork as required.

Required Qualifications: What you will need:

5 + years Customer Service experience
5 + years proven leadership
Manufacturing environment experience
Proficient in Microsoft Outlook, Excel, & Word
Understanding of inches and/or millimeters
Familiar with reading/interpreting customer drawings

Qualifications that will put you ahead:

College degree
10+ years proven leadership
Experience in Cabinet Manufacturing or Wood Manufacturing environment
Experience with MS Dynamic NAV

Salary in the $40K to $45 K range with excellent benefits. For consideration please submit resume and salary requirements to ken@northpointsearchgroup.com

Job Tags

Immediate start

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