Job Description

Job Description

Job Description

ROLE

The E-Banking Specialist assists with the proper execution of all ACH and wire transfers originating from and received by the bank.  This position also assists customers over phone and email with all aspects of online banking including e-banking enrollments, mobile banking, ATM and remote money transfers, and others.

ESSENTIAL FUNCTIONS

This position is responsible for the following functions:

Payment Processing

• Download, verify, import, and approve all ACH files
• Verify and process incoming and outgoing wire transfers
• Review and process mobile, ATM, and remote deposits
• Balance Federated Hermes and IntraFi network as well as wire transfers as needed
• Process outgoing ACH returns, NOCs, large item notifications, and bill pay files as necessary

Payment Reporting 

• Keep records of all wire transfers and ACH transactions processed
• Every morning at open of business, compile FedLine report, check IAT list, process ACH returns & NOCs, send remittance advice to customers, and process funds transfers in Q2 Central
• At the end of every shift, check all wire transfers for postings, balance wires & ACH to FedLine, and print all closing reports

Customer Service 

• Assist customers by answering and following through on all phone and email requests related to online banking functions and ACH processing
• Assist customers with online and mobile banking account set up and services as requested

Various other responsibilities as assigned by management

QUALIFICATIONS

EDUCATION/CERTIFICATION:   High School Diploma or equivalent required                                   

REQUIRED KNOWLEDGE:  Thorough understanding of all bank ACH and wire payment processing practices, understanding of bank software related to mobile and electronic banking, knowledge of all bank reporting and payment processing programs and applications related to electronic banking

EXPERIENCE REQUIRED:
1+ years of experience working in banking preferred                                                                 

SKILLS/ABILITIES:  Excellent oral and written communication skills, effective collaboration, customer service skills, ability to work independently, drive assigned tasks through to completion, initiative, critical thinking, analytical ability, professionalism, attention to detail, high degree of integrity, organizational and time management skills

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:
Ability to speak effectively and communicate clearly 

AVERAGE HEARING:
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel 

REPETITIVE MOTION:
The employee is regularly required to type throughout the day 

FINGER DEXTERITY:  The employee is regularly required to use hands to type and maneuver a mouse and office equipment/wires

AVERAGE VISION:
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus with 20/20 vision (with or without the assistance of eye glasses/contacts) 

PHYSICAL STRENGTH:
The employee must occasionally lift and/or move up to 25 pounds (unassisted) as well as stand, sit, bend, kneel, squat and walk for long periods of time 

WORKING CONDITIONS  

General professional office environment with climate control. Adequate lighting. Occasionally work outside of normal business hours including evenings and holidays as needed to complete responsibilities.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION  

REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.

MATHEMATICS ABILITY: Strong numeric capabilities; Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions. 

LANGUAGE ABILITY:  Ability to read, analyze and interpret documents, ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONS  

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

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