Job Description

Inn at the Pier, Curio Collection by Hilton
601 Cypress St
Pismo Beach, CA 93449, USA

Description

Join our team as a Hotel Manager at Inn at the Pier!

Envision a role where your leadership directly influences the guest experience, where every day is an opportunity to elevate service and drive operational excellence. We’re searching for a Hotel Manager who is passionate about shaping extraordinary guest experiences and inspiring a dedicated team. This hands‑on role focuses on maximizing profitability, guest satisfaction, employee development, and ensuring the smooth operation of the hotel in support of the General Manager.

Your Role:

As the Hotel Manager, you will ensure the efficient operation of the hotel by supervising all departments in the absence of the General Manager. You will support the GM in driving revenue, controlling costs, enhancing the guest experience, and developing a high‑performing team. Key responsibilities include:

• Supervise and support the Guest Services, Food & Beverage, Engineering, and Housekeeping departments in the absence of the General Manager.
• Assist the General Manager in revenue generation initiatives and participate in sales efforts including client meetings and sales calls.
• Participate in the development of managerial and hourly employees through approved training programs and regular one‑on‑one meetings
• Lead recruitment, hiring, training, and scheduling for departments based on hotel business levels.
• Oversee financial responsibilities such as accounts receivable/payable, payroll, and month‑end processes.
• Maintain compliance with SOPs, preventative maintenance programs, and deep cleaning schedules through regular inspections.
• Uphold service standards by ensuring staff interactions with guests and each other are always friendly, attentive, and professional.
• Support operations during peak times and conduct regular walks through public areas to ensure cleanliness and guest engagement.
• Ensure all required property meetings and MOD shifts are completed as scheduled.
• Assist with the creation of financial reports and meet all reporting deadlines.
• Promote open communication and professional working relationships across all departments.
• Other duties as assigned.

What We’re Looking For:

• At least 3+ years progressive experience in hotel operations.
• Previous supervisory experience required.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
• Must be proficient with Windows operating systems.

What We’ll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
• Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value‑driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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