Job Description

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Essential Duties and Responsibilities

Provide direct supervision and day-to-day leadership to practice staff, including Medical Assistants and Patient Specialists.

Ensure adequate staffing and coordinate coverage for employee absences, including sick and vacation time.

Function effectively in both clinical and administrative support capacities as needed to support practice operations.

Partner with leadership to identify operational challenges and opportunities and develop practical solutions to improve practice performance.

Monitor provider schedules to ensure appropriate utilization and achievement of established benchmarks; communicate concerns or barriers to leadership.

Evaluate staffing needs based on practice productivity, patient volume, and operational requirements, and make recommendations regarding appropriate staffing levels.

Ensure adequate provider and staff coverage to support patient needs and continuity of operations.

Participate in the recruitment, interviewing, hiring, onboarding, and orientation of new practice staff.

Ensure employee performance evaluations are completed in a timely manner, establish appropriate performance goals for supervised staff, and make recommendations regarding compensation adjustments when appropriate.

Oversee biweekly employee timesheets and monitor timekeeping activities for accuracy and compliance.

In collaboration with the Medical Director and executive leadership, identify provider-related operational concerns and assist with resolution, communication, and follow-up.

Collaborate with the Quality Manager and other appropriate team members on UDS, PCMH, ACO, Maine Health Home, and other quality initiatives.

Participate in meetings and initiatives related to quality improvement, operational efficiency, and patient care.

Evaluate workflows, systems, and processes to identify opportunities for greater efficiency, effectiveness, and continuous improvement.

Support the development and implementation of policies and procedures related to practice operations and patient service.

Competencies

Highly organized, proactive, detail-oriented, and goal-driven.

Strong leadership, supervisory, and interpersonal skills.

Ability to identify problems, analyze information, and develop practical solutions.

Ability to prioritize multiple responsibilities and work independently and efficiently.

Strong written and verbal communication skills.

Ability to work with and interpret large data sets with appropriate clinical guidance.

Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Strong commitment to teamwork and collaboration within a multidisciplinary healthcare environment.

Excellent professional and telephone communication skills.

Commitment to improving patient care, service, and overall practice performance.

General Expectations

Demonstrate commitment to the mission, vision, and values of the organization.

Maintain a professional manner and consistently demonstrate respect, honesty, integrity, and dignity when interacting with patients, families, employees, providers, and other members of the healthcare team.

Promote teamwork and the continuous improvement of patient care and practice operations.

Maintain punctuality and use work time effectively.

Perform responsibilities in a conscientious, cooperative, accurate, and timely manner.

Maintain a professional appearance and conduct.

Protect the confidentiality of patient, employee, and organizational information and comply with all applicable confidentiality and privacy requirements.

Comply with the organization's Standards of Conduct, Compliance Program, policies, and procedures.

Demonstrate compliance with organizational standards as part of ongoing performance evaluation.

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